Our ProcessDistinctive Marble & Granite
The Process: What to Expect
We offer a wide selection of Marble, Granite, Quartz, Quartzite, Dolomite, Dekton, and Neolith in our showroom, ranging from traditional favorites to rare exotic pieces. Our job is to help you understand the dynamics of our available selection and guide you in your purchase. Please keep in mind that certain material is better suited for kitchen, vanity, island, fireplace, outdoor, and decorative projects. Below we have created a guide that we believe will help you from start to finish. Please take time to read and form your own questions that may arise in the selection process.
The first step in our process is meeting with one of our knowledgeable sales designers. We have the largest showroom in central Ohio with over 1000 slabs to choose from. It would also be a good idea to bring a rough drawing of the countertops with dimensions (please see the example below).
Example kitchen counter: Section One is 120 inches long and 25.5 inches wide = 21.25 square feet; Section Two is 120 inches long by 25.5 inches wide = 21.25 square feet. The island is 72 inches x 48 inches = 24 square feet. The kitchen is approximately 66 square feet, not including any back splash.
Back splash is essential to prevent water damage to drywall. Some clients like to use the same material that they are using for their countertops, and some will use tile or stone. The splash will typically run the length of the wall and will be 3 inches in height or greater. Some of our clients like full height backsplash.
Select your material. Once you have chosen the material for your job our sales designers will cover the following:
- Edge profile, sink and faucet options, potential radius corners, brackets for overhang, cooktop and/or stove information, and whether or not tear-out will be needed.
After gathering this information, the sales designer will then put together a preliminary quote for you. If you are satisfied with the quote, we ask for a $250 deposit that will be a credit to the overall project cost.
Our scheduling department calls you to schedule the template/measure of the project. We use a laser to template or measure your area, which will help in determining if the cabinets or support structures are level.
Please Note: It is important to let our scheduler know of any challenges that may arise such as scheduling conflict, other trades doing work at the same time, or anything that may cause a delay in the project. Communication will be key.
After the template, we prepare a lay-out if you desire of your project. We use a plastic/mylar with the dimensions of each area. Our engineers will recommend best seam placement for certain areas, and we will cover that with you prior to doing final signoffs. Once you have approved the layout, final documents are signed and payment for the project is received, we proceed to the next step of fabrication.
We fabricate all areas of the project and schedule your installation date. Our scheduling department will contact you within 24-48 hours of the final signoffs and payment
The installation date is set. We will call you 24 hours before installation with a time. We generally run installation time frames of 8am to noon and 12pm to 5pm. Our installation crews will call you when they are 30 minutes away from your location.
Please Note: If you do need to cancel the installation date for any reason, please call 24 hours ahead of time.
We boast a four-week or less turn-around time for our retail clients.
Simplified: Quote, Deposit, Template, Signoffs & Payment, Fabrication, and Installation.
A Quick Vocabulary Guide
- Slab – The actual showroom piece of material/stone.
- Remnant – The material left over from a previous project, which is designed to fit smaller projects at a discounted price and is commonly used in vanity projects.
- Splash – The back wall area of the kitchen/bar counter or vanity sink (2 ½ – 4 inches high and up to the full wall height if desired).
- Overhang – typical with island tops, where the material will hang over the edge 10-12 inches. Anything over 10 inches strongly recommend a bracket to support and secure.
- Edging/Radius – The desired styling of your material edges (Straight, 3/8 inch, ½ Bull Nose, Bull Nose, Ogee, Dupont / Rounding of Corners).
- Tear-Out – New builds not necessary. Existing countertops, vanities, islands, etc…. will need to be removed. We do provide Tear-Out services.
- Template or Templating – We come out to your location and laser measure your project areas to get accurate dimensions.